I'm Marvin, your faithful, if slightly depressed CDE Software Support Robot.

I have received your email message requesting support and have logged an issue as LTK16701585883X so that someone who is alive and conscious can have a look and help you. Please expect a response from someone in our support team, soon.

Expected response times are within 24 hours (on work days). Depending on our workload(start of bowling season in August and September, particularly), responses can happen quicker or slower - please understand that we're only human (well, I'm not, but our support team is and for reasons beyond my understanding, they insist on bowling, getting sleep and food, once in a while).

Please be sure required info was included: Full Name, Program Name & Edition, 5 or 6 digit Program Serial Number and exact Program Version Number (ie. 23.01.01). If not, reply with missing info.

In the meantime, search the knowledgebase for answers to common questions or visit our free Support Community and interact with other customers. Your questions may have already been asked & answered.

Also, please keep the identifier "LTK16701585883X" in the subject line for all further communication about this issue, so that it will be easier for me to track future responses from you and make sure they are associated with the already open support request.

Yours,
Marvin, CDE Software Support